1. Introduction

At LLB Property Academy, we are committed to protecting your privacy and personal data.

This Privacy Policy explains how LLB Property Mentorship Ltd (trading as "LLB Property Academy," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website at llbpropertyacademy.co.uk (the "Website") or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website or services, you consent to the practices described in this Privacy Policy.

2. Data Controller

Company Name: LLB Property Mentorship Ltd (trading as LLB Property Academy) Registered Office: 128 City Road, London, England

Company Number: +44 20 3576 2750

Email: [email protected]

Website: www.llbpropertyacademy.co.uk

For any questions or requests regarding your personal data, please contact us at [email protected].

3. What Personal Data We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address

• Account Information: Username, password (encrypted)

• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)

• Program Enrollment Data: Program selection, enrollment date, participation records

• Communications: Emails, messages, and other correspondence with our team

• Testimonials & Media: Photos, videos, testimonials (only with your explicit consent)

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

• Technical Data: IP address, browser type, device type, operating system

• Usage Data: Pages visited, time spent on pages, links clicked, referral source

• Cookies & Tracking Technologies: See Section 9 for details

3.3 Information from Third Parties

We may receive information about you from:

• Social Media Platforms: If you interact with us on Facebook, Instagram, or YouTube

• Payment Processors: Transaction confirmation and payment status

• Marketing Platforms: Email engagement data (opens, clicks)

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 To Provide Our Services

• Deliver mentorship programs, training materials, and coaching sessions

• Process payments and manage your enrollment

• Communicate with you about your program and account

• Provide customer support and respond to inquiries

4.2 To Improve Our Services

• Analyze Website usage to improve user experience

• Conduct surveys and gather feedback

• Develop new programs and features

4.3 For Marketing & Communications

• Send you promotional emails about our programs and services (with your consent)

• Share educational content, tips, and updates

• Invite you to webinars, events, and free training

You can opt out of marketing emails at any time by clicking "Unsubscribe" in any email or contacting us at [email protected].

4.4 For Legal & Compliance Purposes

• Comply with legal obligations and regulatory requirements

• Enforce our Terms & Conditions and Client Agreement

• Protect against fraud, abuse, and security threats

• Resolve disputes and legal claims

5. Legal Basis for Processing Your Data

Under UK GDPR, we process your personal data based on the following legal grounds:

5.1 Contract Performance

We process your data to fulfill our contractual obligations when you enroll in our programs (e.g., delivering coaching sessions, providing training materials).

5.2 Consent

We process your data with your explicit consent for:

• Marketing emails and promotional communications

• Use of your testimonials, photos, or videos in marketing materials

You can withdraw consent at any time by contacting us.

5.3 Legitimate Interests

We process your data for our legitimate business interests, including:

• Improving our Website and services

• Analyzing user behavior and engagement

• Preventing fraud and ensuring security

We balance our interests with your rights and will not process your data in ways that are harmful or intrusive.

5.4 Legal Obligations

We process your data to comply with legal requirements, such as:

• Tax and accounting obligations

• Responding to legal requests from authorities

6. How We Share Your Personal Data

We do not sell, rent, or trade your personal data to third parties.

However, we may share your data with trusted third-party service providers who help us operate our business:

6.1 Payment Processors

We use secure third-party payment processors (e.g., Stripe, PayPal) to handle transactions. These providers process your payment information in accordance with PCI-DSS security standards.

6.2 Email Marketing Platforms

We use email marketing platforms (e.g., Mailchimp, ConvertKit, ActiveCampaign) to send you program updates and promotional emails. These platforms process your email address and engagement data.

6.3 Customer Relationship Management (CRM) Systems

We use CRM systems (e.g., HubSpot, Salesforce) to manage customer relationships and track interactions.

6.4 Analytics & Advertising Tools

We use analytics tools (e.g., Google Analytics, Facebook Pixel) to understand how users interact with our Website and improve our marketing efforts.

6.5 Legal & Regulatory Authorities

We may disclose your data if required by law, court order, or regulatory authority, or to protect our legal rights.

6.6 Business Transfers

If LLB Property Academy is acquired, merged, or sold, your personal data may be transferred to the new owner as part of the business assets.

7. International Data Transfers

Some of our third-party service providers (e.g., email platforms, payment processors) may be located outside the United Kingdom or European Economic Area (EEA).

When we transfer your data internationally, we ensure it is protected by:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO)

• Adequacy Decisions recognizing that the destination country has adequate data protection laws

• Other appropriate safeguards as required by UK GDPR

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

8.1 Active Program Enrollment

While you are enrolled in a program, we retain your data to deliver services and support.

8.2 After Program Completion

After you complete a program, we retain your data for:

• 6 years for financial and tax records (as required by UK law)

• 3 years for marketing and communication purposes (unless you opt out)

• Indefinitely for testimonials and case studies (only with your ongoing consent)

8.3 After Program Completion

You can request deletion of your data at any time (see Section 11).

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. They help us improve your browsing experience and analyze Website usage.

9.2 Types of Cookies We Use

Essential Cookies

Required for the Website to function properly (e.g., login sessions, security).

Performance Cookies

Help us understand how visitors use our Website (e.g., Google Analytics).

Functional Cookies

Remember your preferences and settings (e.g., language, region).

Marketing Cookies

Track your activity across websites to deliver personalized ads (e.g., Facebook Pixel, Google Ads).

9.3 Managing Cookies

You can control or disable cookies in your browser settings. However, disabling cookies may affect the functionality of our Website. For more details, see our Cookie Policy [LINK TO COOKIE POLICY].

10. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS technology

• Access Controls: Only authorized personnel have access to your data

• Secure Storage: Data is stored on secure servers with firewalls and intrusion detection

• Regular Audits: We regularly review our security practices

However, no method of transmission over the internet is % secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

11.1 Right to Access

You can request a copy of the personal data we hold about you.

11.2 Right to Rectification

You can request that we correct any inaccurate or incomplete data.

11.3 Right to Erasure ("Right to be Forgotten")

You can request that we delete your personal data, subject to certain legal exceptions (e.g., financial records we are required to keep).

11.4 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances.

11.5 Right to Data Portability

You can request a copy of your data in a structured, machine-readable format to transfer to another service provider.

11.6 Right to Object

You can object to our processing of your data for marketing purposes or based on legitimate interests.

11.7 Right to Withdraw Consent

If we process your data based on consent, you can withdraw that consent at any time.

11.8 Right to Lodge a Complaint

If you believe we have mishandled your data, you can lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk

Phone:0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK AF

12. How to Exercise Your Rights

To exercise any of your rights, please contact us at:

Email: [email protected]

Subject Line: "Data Protection Request"

Please include:

• Your full name

• Email address associated with your account

• Details of your request

We will respond to your request within days as required by UK GDPR.

13. Children's Privacy

Our Website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.

If you believe we have collected data from a child, please contact us at [email protected].

14. Third-Party Websites

Our Website may contain links to third-party websites (e.g., social media platforms, partner sites).

We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

When we make changes, we will:

• Update the "Last Updated" date at the top of this page

• Notify you via email if the changes are material (at least 30 days in advance)

Your continued use of our Website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]

Website: www.llbpropertyacademy.co.uk

Address: 128 City Road, London, England

By using our Website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.